Full time Federal – SAP PLM Lead – (ID -12653)
Federal – SAP PLM Lead
Organization: Accenture Federal Services Location: Aberdeen, MD We are: Proudly dedicated to serving the federal government. As a U.S. based subsidiary of Accenture, we serve every cabinet-level department and the 30 largest federal organizations with wide ranging missions. we bring the New to life using design thinking and agile development methodologies. We love partnering with clients, serving up unparalleled results, and having fun while we do it. And we give every member of our team personalized chances to grow. A great day for us? Solving big problems using the latest tech, serious brain power, and deep knowledge of just about every industry. The SAP PLM Lead is responsible for: • The day-to-day health and production support of an SAP enterprise system. Production support includes resolution of daily issues, monitoring of the system and working directly with functional analysts. The lead will proactively investigate methods to improve existing processes. • Escalation and management of issues and solution approach to the client and Accenture leadership supporting the overall application functions. • Client satisfaction in area of responsibility and against service level agreement, and ensures achievement of key performance indicators/project milestones. • Managing status, keeping stakeholders apprised, identifying, assessing and resolving issues.