SAP Analyst –
Position Summary This position is located in Carlsbad, CA. Must be willing to relocate. Point of contact for all SAP order management responsibilities including reporting, financial reconciliation, and logistical fulfillment. Position will operate cross functionally between Operations, Logistics, Finance, and Sales. The goal of this role is to assess order discrepancies, communicate with key internal stakeholders, and provide a solution that ensures a positive customer experience. Weekly KPI analysis of credit memos, returns, webshop order reconciliation, among others. Summary of Roles and Responsibilities middot Reconciling daily orders caught between webshop and SAP middot Define business processes documentation middot Managing employee purchases middot Staff Training ByD Inside Sales middot Touchpoint to IT for SAP Issues middot Creating Work Instructions middot Product serial number change upkeep and management middot Coordinating outgoing customer communication strategy with Inside Sales Team Manager middot Credit memo management of process and execution on daily basis (manual and with reference) middot Management of refund process between Chino and Carlsbad middot Read Only access to Computop to check credit card authorizations and payment captures daily middot Checking status of returncredit memo refunds middot Managing employee discounts and purchases middot PayPal payment and reconciliation management middot Reconciling order-to-cash middot Manage employee and customer bike financing options middot Complies with weekly Sales Performance Report middot Fraud Management middot Touchpoint for warehouse and fulfillment middot Overview and management of returns middot Fraud protection management and process definition middot Velofix integration in SAP middot Inventory reporting middot Daily tracking of OpenIn ProcessIn Preparation orders middot Checking for duplicate orders placed on the webshop middot Reject requests that need to be cancelled middot Touchpoint for B Stock process helps with communication between Operations and Sales Major Challenge Coordinating cross-functionally with key internal stakeholders to efficiently and accurately identify and resolve transactional systematic discrepancies to ensure a positive customer experience. Education, Experience, and Knowledge Skills Abilities Minimum Education Requirements BA with preferred background in Finance Work Experience 5 years Preferred Education, Knowledge, Skills and Abilities Knowledge, Skills, and Abilities middot Detail orientated middot Investigative middot Problem Solving Skills middot Follow-up middot Communication both written and verbal across multiple channels middot Understanding of basic financial concepts middot Thorough understanding of content management systems middot Excellent understanding of digital marketing, search engine optimization and how social media influence this middot Proficient in Microsoft Office, SAP ByD, Salesforce, among other programs. Work Environment Work is performed within an office environment, with standard office equipment available.