SAP Order Entry & CSR- MF –
SAP Order Entry & CSR- MF
This role is customer service and order entry. SAP experience is highly desirable but not mandatoryYou will work closely with the customers on orders, status updates, check inventory to see if it’s in stock, provide ETA’s on shipments and enter orders. Bilingual Spanish is preferred but not mandatory (we deal with locations in Mexico)POSITION SUMMARY Processes orders for material or merchandise received by mail, FAX, telephone or personally from customer or company employee.ESSENTIAL FUNCTIONS Edit orders received for price and nomenclature. Inform customers of unit prices, shipping date, anticipated delays and any additional information. Enter data into computer to determine total cost for customer. Record or file copy of orders received. Ascertain credit rating of customer. Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock. Route orders to departments for filling and follow up on orders to ensure delivery by specified dates. Receive and check customer complaints. Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments. Attempt to sell additional merchandise to customer. Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.